Shipping policy

Shipping & Delivery Policy

Effective Date: January 1, 2026

At Sullivan Farms, our priority is delivering fresh, high-quality meat safely and responsibly. Because of the nature of our products, most orders are handled through local pickup or delivery, with shipping available only in limited situations.

Local Pickup (Primary Method)

Most Sullivan Farms orders are fulfilled through local pickup.

Pickup locations, dates, and times will be communicated at the time of purchase or order confirmation. Once an order is picked up, responsibility for proper handling, transport, and storage transfers to the customer.

Local Delivery (By Request)

Local delivery may be available upon request and must be arranged in advance.

Delivery details—including:

  • Location

  • Date and time

  • Any applicable delivery fees

will be confirmed prior to fulfillment.

Sullivan Farms reserves the right to:

  • Limit delivery areas

  • Charge delivery fees

  • Decline delivery requests at our discretion

Once delivery is completed, responsibility for the product transfers to the customer.

Limited Shipping Availability

We do not regularly ship fresh meat.

Shipping is limited to:

  • Non-perishable products, or

  • Fresh or frozen meat in special, pre-approved circumstances only

Any shipping of meat:

  • Must be approved by Sullivan Farms in advance

  • May require additional fees

  • Is subject to weather conditions, carrier reliability, and food safety considerations

We reserve the right to refuse shipping requests.

Shipping Costs & Responsibility

If shipping is approved:

  • Shipping costs will be communicated before fulfillment

  • Once an order is transferred to the shipping carrier, Sullivan Farms is not responsible for delivery delays, damage, or temperature issues caused by the carrier

Incorrect or Incomplete Information

Sullivan Farms is not responsible for delays, missed deliveries, or losses resulting from:

  • Incorrect addresses

  • Missed delivery windows

  • Packages left unattended

No Returns or Refunds

Due to the perishable nature of our products, all sales are final, including pickup, delivery, and shipped orders.

Questions

If you have questions about pickup, delivery, or shipping eligibility, please contact us before placing an order.

📧 Email: brittany@sullivanfarmsmo.com